What’s Up Trendsetters!
Today, I talk with Susan Vosper, the Chief of Staff for Customer Service and Support at Microsoft and former Assistant Vice President for Alumni Engagement at Seattle University.
Today’s trend lines include:
– power of partnership,
– corporate alumni groups, and
– lessons learned in corporate life and higher education.
Quick Listening Guide
at 2:43 Microsoft Exec turned high education pro
at 6:12 Diversified Business Experience
at 8:05 Complaining with solutions
at 9:38 Difference between corporate and higher education? Technology and Budget!
at 10:57 Environment where innovation and creativity thrive
at 11:21 Our biggest innovation where in our partnerships
at 12:20 Benchmarking against others
at 15:16 Corporate Alumni Chapters
at 18:13 Conversations on social justice at Microsoft
ay 21:20 What are you reading and binging?
As Chief of Staff for Customer Service and Support at Microsoft, Susan serves as an integral member and trusted advisor of the senior leadership team. She also leads Strategy & Business Planning which drives shared services for the organization including strategic planning, business management, communications, and employee experience.
Susan came back to Microsoft in October 2017 after successfully serving for 20 years building upon a broad portfolio of skills in operations, product planning, and change management. She backed the development of the company’s first sales operations team tasked with supporting Inside and Outside Sales. As a Business & Product Management Leader, Susan led strategic planning efforts and execution of initiatives such as leading organization development across global teams responsible for the delivery of technical support for Microsoft’s cloud services. Susan also brings significant business planning expertise through her experience overseeing the Corporate Controller’s office where she developed key financial and performance reporting, communications and strategic plans.
Prior to coming back to Microsoft, Susan spent over 6 years as Assistant Vice President at Seattle University where she oversaw the strategic direction for the alumni engagement strategy and outreach efforts. Susan built a world-class Alumni Engagement Office by restructuring their business based on a customer relationship management model, designed to position the institution as a forward-thinking organization igniting human potential and forming leaders for purpose and impact. Susan excels at setting organizational vision, leading major change, scaling operations, and building positive organizational culture.
She holds a BA in Psychology & Communications and a Leadership Executive MBA, both from Seattle University.
On a personal note, Susan is married to Douglas and both are avid dog lovers with two golden retrievers Jupiter (11) and Darby (6). Outside of family, Susan is passionate about creating great experiences for customers and employees, creating clarity and strategic direction, and helping her team achieve their goals as well as reading, gardening and being a fitness junkie.